Thursday, March 27, 2014

Personalized Governance

Governments have been typically department oriented. So much so that a tribal, pregnant, handicapped woman, who should get social benefits from at least four different departments, ended up getting benefits from no department at all.

This situation happens as it is near impossible for the targeted citizen to understand how government functions, how departments interact and how to approach the departments. Therefore, it is near impossible for the vulnerable sections of the society to actually receive the benefits that they are supposed to receive.


Under this context, how can we redesign the government to ensure that the government is citizen centric and provides personalized governance on a proactive basis. 

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